Handling Lost and Found

STANDARD OPERATING PROCEDURES
Procedure Title	LOST AND FOUND PROCEDURES	Procedures No.HK 009
Division	Rooms	Revision No: n/a
Effective Date	January 4, 2013	Page: 1 of 3

PURPOSE / POLICY :	Every hotel personnel if lost and found something in all hotel area should report to lost and found section in housekeeping.
	Any items found, must be immediately report to Housekeeping Office.
	All items should be recorded into lost and found book and will be released after the commencement date or period and updated into Opera computer system.
RELEVANT TO WHOM:	All Section
PROCEDURE:	Following is the procedure for Lost and found items found in the hotel premises:             a.        Any guest items (clothing, jewelry, books, toiletries, etc.) that are left in a check-out room or in public areas must be returned into Lost and Found, located in the Housekeeping Department.              b.       All items are to be recorded in the Lost and Found Log Book and input into Opera computer system. This log will include date, room number or area found, description of items and the person turning in the item.                                 c.        Any item of valuable, i.e., rings, money, camera, purse, etc. is to be recorded and tagged in the same procedure as above and turned into Housekeeping Office and kept for 1 year after that should be return to the finder with gate pass signed by HOD.             The receiving Housekeeping Staff will sign for the item in the Lost and Found book.                 d.       Items that are NOT valuable will be held for 6 months. If the item has not been claimed by the guest, it will be given to the finder.             e.        Food and beverage items such as: biscuits,                                bread, noodle, fruits, candy, etc must be                           keep about 1 day and after that should be                         return to the finder with gate pass signed by                         HOD.            f.          Medicine items such as pills, powder, liquid, or pasta medicine should be keeping inside refrigerator in housekeeping about 1 week.            g.         All valuable items are to be held by the Hotel for 12 month before it can be given to the finder at the discretion of the General Manager and in some cases may require legal advice.

This SOP need to be reviewed in January 2014

Prepared by I Putu Arya Wari Gunawan- Exc.Housekeeper	Approved by General Manager
Date Issue	January 4th, 2013