Housekeeping Internal Regulations

GENERAL REGULATIONS

1. Television, DVD, stereo and radios in guest  room should not be used by employees.
2. Service areas telephones are to be used for calling Housekeeping. Phones in     vacant and occupied room are to be used only for dealing into the computer and maintenance calls.
3. DO NOT use bathrooms in guest room. Please use the restrooms in the locker rooms or housekeeping pantries washrooms provided in service areas.
4. There is NO smoking, eating, or drinking allowed in the guest room and service areas. The employee’s dining room is available for breaks and lunch.
5. NO gum chewing in the guest room and working hours.
6. Please remain on your assigned section. If you finish early or have difficulties in finishing your guest room, inform the Housekeeping Office immediately.
7. All employees should be aware of “Do Not Disturb” signs on guest room. If you are to deliver any items or clean those rooms, call Housekeeping for further instruction.
8. Unnecessary or loud conversation should never take place in a guest hotel and pathways.
9. If a guest requests service at a later or special time inform the Housekeeping Office and ensure that you are able to fill the request.
10. DO NOT make the bed with the dirty linen or fail to change the sheets in any hotel guest rooms.
11. Extra beds should be made with clean  sheets in occupied and check-out room. In Check- out room, remove the extra bed.
12. At the end your shift before coming to the Housekeeping Office, check all your assigned rooms for final status. This check should verify if your room are clean and pick-up any late check-outs.
13. Any time you see paper, trash or litter on the floors, pathways or service areas, please pick it up. NO Housekeeping employees should never just walk pass trash or litter. Remember the appearance of the resort – inside and out is our responsibility and a measure of our competence.
14. Use ONLY cleaning cloths to clean. Anyone using room linen for cleaning will be subject to disciplinary action. Cleaning rags are available in the Housekeeping Office. Pick-up clean rags at the beginning of your shift and return soiled rags at lunch time and at the end of your shift.