JOB TITLE: Executive Housekeeper
REPORT TO: Rooms Division
Manager / General Manager
LEVEL:
BASIC FUNCTION:
Direct, control and coordinate all
housekeeping activities in order that all guest rooms; public areas and back of
house areas are cleaned and amenities are punctually replenished within
budgeted costs with minimum inconvenience to the guests
DUTIES AND RESPONSIBILITIES:
1. To direct and coordinate all subordinate
housekeeping staff to ensure that all day to day operational matters are
handled on time and that guest expectation are met
2. To coordinate with front office to ensure
that rooms are serviced according to guests requirements, and vacant rooms are
cleaned for new arrivals
3. To monitor the daily servicing of guest
rooms, public areas and back of house areas to ensure they conform to requisite
standards
4. To maintain systems to be able to handle
day to day guest requests quickly and efficiently
5. To prepares duty rosters, vacation plans
and schedules and public holiday schedules to ensure efficient use of human
resources
6. To ensure employee uniforms are in good
condition and laundered as per hotel standards
7. To ensure guest laundry is laundered and
delivered as per hotel standards, and guests are billed accordingly
8. To maintain par stocks for all housekeeping
operating equipment and supplies and re-orders as required
9. To monitor the standard of work carried out
by contractors engaged by the hotel to ensure that it meets the agreed quality
10. To oversees inventory control, purchasing,
disbursement and control for all aspects of housekeeping operations
11. To direct and co-ordinate the mini-bar
operation to ensure that all day to day operational matters are handled on time
and guests are billed accordingly
12. To administer the hotels ‘Lost and Found’
system
13. To direct and coordinate all activities of
the gardening department
14. To prepare, monitor and control the hotel’s
annual Housekeeping budget.
15. To maintain efficient administration within
the department preparing and submitting operational reports on time.
CRITERIA:
1.
Bachelor Degree in related field
2.
Minimum 5 – 7 years in similar position in
international hotels
3.
Strong administrative skills, along with
excellent communication and negotiation skills
4.
Detailed knowledge of working practices of
housekeeping
5.
Ability to lead motivate and develop a team
of individuals
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Assistant Executive Housekeeper
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
Assists the Executive Housekeeper in
directing, controlling and coordinating all housekeeping activities ensuring
that the hotel’s financial and guest expectation objectives are met
DUTIED
AND RESPONSIBILITIES:
1.
To direct and control all subordinate
housekeeping staff to ensure that all day to day operational matters are
handled on time and guest expectations are met
2. To coordinate with front office to ensure
that rooms are serviced according to guest requirements’ and vacant rooms are
cleaned for new arrivals
3. To conduct frequent checks of guest rooms,
public areas and back of house areas, service procedures, standards of
cleanliness and hygiene, repair and maintenance, employee grooming, and manning
levels are in order and takes appropriate action where necessary.
4. To assist in overseeing the laundry,
uniform room, gardening department and mini-bar ensuring that procedures are
accurately followed and are as per hotel standards.
5. To assist in inventory control, purchasing,
and disbursement for all aspects of housekeeping operations.
6.
To assist in monitoring the standard of
work carried out by contractors engaged by the hotel to ensure it meets the agreed quality
CRITERIA:
1.
Bachelor Degree in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Strong administrative skills, along with
excellent communication and negotiation skills
4.
Detailed knowledge of working practices of
housekeeping
5.
Capable of preparing reports and
presentations in English
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Senior Housekeeper Supervisor
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To direct and control the activities of the
room attendants ensuring the hotel achieves its guest satisfaction objectives
DUTIES AND RESPONSIBILITIES:
1.
Directs and controls all subordinate room
and public attendants to ensure that all day to day operational matters are
handled on time and guest expectations are met
2.
Assigns rooms for cleaning as per schedules
and monitors the cleaning process
3. Ensures that vacant rooms are cleaned on
time, checks them on completion of cleaning and reports back to
housekeeping once complete
4.
Reports engineering failures and breakdowns
and follows up on repair schedules
5. Oversees the cleanliness and maintenance of
housekeeping pantries ensuring par stocks are properly in order
6. Oversees the condition of plants both
within and outside the villas and reports any problems to immediate supervisor
7.
Oversees the mini-bar operation ensuring
bars are restocked in a timely and efficient manner
8.
Oversees the issuing, controlling and
application of housekeeping cleaning chemicals
9.
To attend to any ad hoc guests requests
ensuring that they are is properly attended to
10. Executes departmental administration filling in forms and checklists as required on time.
11.
Maintains and adheres to the policy
regarding lost and found and reports any security concerns to supervisors.
CRITERIA:
1.
Bachelor Degree in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Strong administrative skills, along with
excellent communication and negotiation skills
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Floor Supervisor
REPORT TO: Executive Housekeeper
LEVEL:
BASIC FUNCTION:
To direct and control the activities of the
room attendants ensuring the hotel achieves its guest satisfaction objectives
DUTIES AND RESPONSIBILITIES:
1.
Directs and controls all subordinate
Housekeeping Attendants to ensure that all day to day operational matters are
handled on time and guest expectations are met
2.
Reports engineering failures and breakdowns
and follows up on repair schedules
3.
Oversees the cleanliness and maintenance of
housekeeping pantries ensuring par stocks are properly in order
4.
Oversees the condition of plants both
within and outside guest rooms and reports any problems to immediate supervisor
5.
Oversees the issuing, controlling and
application of housekeeping cleaning chemicals
6.
Handles customer complaints if possible, or
reports them to supervisors
CRITERIA:
1.
Bachelor Degree in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Strong administrative skills, along with
excellent communication and negotiation skills
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Public Area Supervisor
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
Responsible
for organizing, supervisor and coordinating all cleaning, gardening and
swimming pool activities and ensuring proper maintenance of all cleaning
equipment's and supplies
DUTIES AND RESPONSIBILITIES:
1.
Attends daily meeting of Housekeeping
supervisors conducted by Exec. Housekeeper
2.
Reviews Log book and function list daily
3.
Checks staff attendance sheet takes note of
absentees and arranges relief
4. Spot checks on staff job performance regularly
5.
Requests daily/weekly cleaning supplies for
public area and gardening
6.
Checks/ensures staffs are on duty at the
assigned locations
7.
Ensures/maintains all cleaning equipment are in
good working condition
8. Reports the repairs of all outlets, toilets,
equipment with work orders
9.
Co-ordinates with other supervisor in next shift
on follow-up matters
10. Co-ordinates with Engineering Department for any
emergency repairs and reports to Executive Housekeeper in regards to guest area
11. Checks/maintains the cleanliness of all F&B
outlet, all offices and other outlets
on
Mezzanine, Lobby, Lower lobby floor. Guest toilets, Staff lockers, Poolside
area, Gardening and Front office areas
CRITERIA:
1.
Vocational Certificate or on-job training
in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Tailor Supervisor
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
Maintains inventory of new and laundered
uniforms. Dispenses uniforms to employees and individually fits
uniforms. Supervises tailor attendants in providing clean and proper
fitting uniforms to uniformed employees. Exercises good judgment to
review work flow and assign work to staff according to departmental policies and
procedures
DUTIES AND RESPONSIBILITIES:
1.
To check on the standard and condition of
hotel linen and uniforms and effect the appropriate repairs.
2.
To repair any damaged soft furnishings in
the hotel as directed.
3.
To assist in the design and manufacture of
hotel uniforms as directed.
4.
To convert damaged linen into other uses as
directed.
5. To prepare napkins, place mats or any other
hotel OE linen as directed.
6. To assist in the receiving, sorting,
checking, and issuing of uniforms and linen.
7. To design and
prepare props for hotel use.
8.
Maintains the uniform room in a clean and
tidy condition.
9.
To attend to any ad hoc guests requests
ensuring that they are properly attended to.
10.
Executes departmental administration
filling in forms and checklists as required on time.
CRITERIA:
1.
Vocational certificate or trade or
on-the-job training in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Laundry Manager
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To oversees and directs all aspects of
overall laundry operations which shall include all House Laundry, Guest Laundry
and Dry Cleaning activities
DUTIES AND RESPONSIBILITIES:
1.
Supervises Laundry Supervisor, to ensure
that highest possible hygiene and finish standard of hotel linen is maintained
at all times.
2.
Inspect Guest Laundry, Dry Cleaning and
Press work on daily basis, to ensure optimum quality of work, prompt pick-up
and on-time delivery of garments.
3. Coordinates with Executive Housekeeper and
Director of Food & Beverage to ensure that there is an adequate supply of
linen and uniforms available at all times, in particular on weekends/holiday,
when laundry is closed.
4.
Monitors wash formulas and use of washroom
chemicals in order to maintain whiteness and brightness of linen and to ensure
linen is returned to user departments free of stains and unpleasant odors.
5. Maintain records of wash rejects and in
case of excessive reject rates, improves wash formulas accordingly.
6. Ensures that type of laundry chemicals used
is in line with hotel policies and procedures environmental recommendations.
7. Processes a laundry test piece at least
twice a year to monitor mechanical/chemical damage factors as well as tensile
strength loss of linens owned by the hotel.
8.
Reviews the laundry’s environmental
performance and achievements twice a year.
9.
On an annual basis, checks with local
environmental authorities for new code requirements.
10.
Develops and implements standard operating
procedures, as well as production and quality standards.
11. Schedules working times in a way to optimize production,
utilization of equipment as well as utilization of water and energy.
12. Proposes/implements in coordination with the Chief Engineer,
possible energy savings in the laundry and dry cleaning department.
CRITERIA:
1.
Bachelor Degree in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Strong administrative skills, along with
excellent communication and negotiation skills
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Laundry Supervisor
REPORT TO: Laundry Manager
LEVEL:
BASIC FUNCTION:
To ensure that the cleanliness,
maintenance, stock levels and control of linen and uniforms is in accordance
with hotel standards
DUTIES AND RESPONSIBILITIES:
1. To supervise and assist in the receipt,
sorting, counting and storing of all hotel linen and uniforms to ensure that
departmental procedures are adhered to.
2.
To inventory and stock-take uniforms and
linen with the assistance of the laundry/uniform attendants.
3.
To ensure laundered uniforms ready for use
on a daily basis.
4.
To ensure the linen room is cleaned and
maintained according to departmental standards.
5.
To ensure that the hotel policy regarding
the exchange of soiled uniforms for clean ones is maintained at all times.
6.
To ensure that damaged uniforms and linen
are given to the Seamstress for repair.
7. To ensure the cleanliness and maintenance of
all linen room equipment, to report any effects to the Housekeeping Supervisor
and to follow-up on requested repairs.
CRITERIA:
1.
Vocational or Technical certificate or
diploma in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Able to handle demanding workload
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Tailor Supervisor
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
Maintains inventory of new and laundered
uniforms. Dispenses uniforms to employees and individually fits
uniforms. Supervises tailor attendants in providing clean and proper
fitting uniforms to uniformed employees. Exercises good judgment to
review work flow and assign work to staff according to departmental policies
and procedures
DUTIES AND RESPONSIBILITIES:
1.
To check on the standard and condition of
hotel linen and uniforms and effect the appropriate repairs.
2.
To repair any damaged soft furnishings in
the hotel as directed.
3.
To assist in the design and manufacture of
hotel uniforms as directed.
4.
To convert damaged linen into other uses as
directed.
5. To prepare napkins, place mats or any other
hotel OE linen as directed.
6.
To assist in the receiving, sorting,
checking, and issuing of uniforms and linen.
7. To design and
prepare props for hotel use.
8.
Maintains the uniform room in a clean and
tidy condition.
9. To attend to any ad hoc guests requests
ensuring that they are properly attended to.
10. Executes departmental administration
filling in forms and checklists as required on time.
CRITERIA:
1.
Vocational certificate or trade or
on-the-job training in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Housekeeping Order Taker
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To handle all incoming Housekeeping
requests and to administer the day to day functions in a timely and efficient
manner ensuring the hotel meets its guest satisfaction objectives
DUTIES AND RESPONSIBILITIES:
1.
To handle all incoming requests, log them
and ensure that the request is acted on
2. To liaise with engineering on guest
maintenance requests
3.
To liaise with Resort Host Services
regarding guest requests and update them on the status
4. To provide a courteous and efficient
telephone manner according to hotel standards
5. To ensure that guest rooms status changes
are updated in the computer and where necessary quickly communicated on to
Front Office
6.
To control and monitor all Housekeeping
supplies, minibar, and assist in inventory procedures
7. To assist in maintaining the outlet and
equipment in top physical condition by reporting any defects to Engineering
8.
To help maintain standards of cleanliness
by carrying out cleaning duties as directed
CRITERIA:
1.
Vocational certificate or trade or
on-the-job training in related field
2.
Minimum 1 – 3 years in similar position in
international hotels
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Housekeeping Clerk
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To handle all incoming Housekeeping requests
and to administer the day to day functions in a timely and efficient manner
ensuring the hotel meeting its satisfaction objectives
DUTIES AND RESPONSIBILITIES:
1.
To handle all incoming requests, requests,
log them and ensure that the request is acted on.
2.
To liaise with engineering on guest
maintenance requests.
3.
To liaise with Resort Host services
regarding guest requests and update them on the status.
4.
To provide a courteous and efficient
telephone manner according to hotel standards.
5.
To ensure effective inter-department all communication by operating the Housekeeping paging system.
6. To ensure that villa status changes are
updated in the computer and where necessary quickly communicated on to Front
Office.
7.
To control and monitor all Housekeeping
supplies and assist in inventory procedures.
8. To ensure that guests expectations are met
or exceeded by providing an efficient, friendly and attentive service.
CRITERIA:
1.
Vocational Certificate or on-the-job
training
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Polite and courteous telephone manner
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Room Attendant
REPORT TO: Floor Supervisor
LEVEL:
BASIC FUNCTION:
Collecting and
delivering guest linens, emptying rubbish, sweeping all staircases and the
corridors in the morning. Assisting the maids for loading and unloading all
heavy items and moving cleaning equipment etc
DUTIES AND RESPONSIBILITIES:
1.
Follows the policies and procedures of the
hotel and housekeeping
2.
Cleans and polishes all the plants
containers and replaces all indoor plants from and to rooms
3.
Cleans the ashtrays and washes the marble
chips on the corridor floors and guests entrances
4.
Hoovers
5. Helps room maids for all heavy duty work in
guest room, such as moving in/out the carpet cleaning equipment and moving the
roll-away
6.
Cleans all walls, skirts, mirrors,
entrances and guest lifts
7.
Carries the dirty linens and laundry
trolley up and down from the laundry dept. twice a day
8.
Removes the rubbish from maid’s pantry room
to the garbage bed on the lower lobby floor
9.
Scrubs the back staircase and floors weekly
10.
Polishes all wooden skirt at the floor
corridors
CRITERIA:
1.
Vocational Certificate or on-job-training
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Public Area Attendant
REPORT TO: Public Area
Supervisor
LEVEL:
BASIC FUNCTION:
Responsible
for all cleaning and ensure proper maintenance of all cleaning equipment and
supplies
DUTIES AND RESPONSIBILITIES:
1.
Check cleanliness of the public and service
areas frequently
2.
Ensure washroom cleanliness, hygiene and
supplies such as soaps, towels and toilet paper are properly replenished by
staff according to the hotel standards
3.
Know and understand lost and found
procedures. Turn in lost items to the Housekeeping office promptly
4.
Carry out special cleaning programs
5.
Maintain proper records of all cleaning
schedules
6.
Provide courteous service to our guests
7.
Ensure and inspect staff’s personal
appearance, strictly following the grooming standards
8.
Report any defects and follow up to ensure
they are rectified
CRITERIA:
1.
Vocational Certificate or on-job training
in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Houseman
REPORT TO: Senior
Housekeeping Supervisor
LEVEL:
BASIC FUNCTION:
Responsible for the general cleaning and
upkeep of guestrooms and other assigned areas. To providing excellent service
and ensuring that the Hotel's highest cleanliness standards are met
DUTIES AND RESPONSIBILITIES:
1. Check cleanliness of guests rooms and
public and service areas frequently according to the hotel standards
2. Know and understand lost and found
procedures. Turn in lost items to the Housekeeping office promptly
3.
Carry out special cleaning programs
4.
Maintain proper records of all cleaning schedules
5.
Report any defects and follow up to ensure
they are rectified
CRITERIA:
1.
Vocational Certificate or on-job training
in related field
2.
Minimum 1 – 2 years in similar position in
international hotels
3.
Detailed knowledge of working practices of housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Minibar Attendant
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To handle all incoming Housekeeping
requests and to administer the day to day functions in a timely and efficient
manner ensuring the hotel meeting its satisfaction objectives
DUTIES AND RESPONSIBILITIES:
1.
To prepare daily work assignments
2.
To clean in room mini-bars
3.
To check carts and replenish supplies as needed
4.
To replenish all mini bars
5.
To
complete consumption report
CRITERIA:
1.
Vocational Certificate or on-the-job
training
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Ability
to do fast paced repetitive assignments
4.
Detailed knowledge of working practices of
housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Florist
REPORT TO: Executive
Housekeeper
LEVEL:
BASIC FUNCTION:
To produce and maintain all floral displays
and arrangements within the hotel ensuring they conform to the prerequisite
standards
DUTIES AND RESPONSIBILITIES:
1.
To produce and maintain all floral displays
and arrangements as directed
2.
To maintain cleanliness and tidiness of
flower room and equipment
3.
Reports engineering failures and breakdowns
to immediate supervisors
4.
To order all flowers and flower supplies as
required and check quality on delivery
5.
To
minimize wastage of raw materials maintaining expenses within budget
6.
Responsible for the condition and upkeep of
all spirit houses
CRITERIA:
1.
Vocational certificate or trade or on-the-job
training in related field
2.
Minimum 3 – 5 years in similar position in
international hotels
3.
Artistic attributes
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Laundry Staff
REPORT TO: Laundry Manager
LEVEL:
BASIC FUNCTION:
To ensure that the cleanliness,
maintenance, stock levels and control of linen and uniforms is in accordance
with hotel standards
DUTIES AND RESPONSIBILITIES:
1.
To receive, sort and count all linen and
uniforms as per the hotel procedure.
2.
To prepare clean linen and uniforms for
issue on a daily basis.
3.
To check condition of uniforms and send
damaged ones to seamstress for repair.
4.
To check condition of hotel linen ensuring
soiled or damaged items are kept separately.
5.
Reports engineering failures and breakdowns
to immediate supervisors.
6.
Maintains linen room in a clean and tidy
condition.
7.
Ensures linen and uniforms are properly
stored and par levels maintained.
8. Assists in linen and uniform inventory
control.
9. Ensures cleaned guest laundry is delivered
accurately and on time.
CRITERIA:
1.
Vocational or Technical certificate or
diploma in related field
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Able to handle demanding workload
4.
Detailed knowledge of working practices of housekeeping
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Linen Attendant
REPORT TO: Laundry Manager
LEVEL:
BASIC FUNCTION:
To distribute uniform to the staff
DUTIES AND RESPONSIBILITIES:
1.
Distribute uniform to the staffs by
schedule
2.
Checks and count uniform before sending to
the laundry and after receiving from the laundry
3.
Set the uniform in the same department to
make it easy when distribute
4.
Prepare the clothes for functions
CRITERIA:
1.
Vocational or Technical certificate or diploma
in related field
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Able to handle demanding workload
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Washer
REPORT TO: Laundry Manager
LEVEL:
BASIC FUNCTION:
Responsible
for proper operation of all washing machines and keeping Engineering well
informed of required machine repairs and maintenance
DUTIES AND RESPONSIBILITIES:
1.
Cleans and checks the washing machine daily
prior the operation
2.
Separates garments into bundles according
to colors and type of material, etc
3.
Checks the garments for stains and pre-spot
if necessary
4. Weigh the garments before sending for
washing that they are not overloading the capacity of
the machine
the machine
5.
Controls appropriate chemical being used
and keeps the chemical easy to reach and in a
suitable place
suitable place
6. Closely a control the operation of working
machine in case of any technical problem of the machine happens during the
machine is working
7.
Makes decision for urgent garments to be
priority washing
8.
Controls qualities are up to the standard
of our service
9.
Cleans and maintains the machinery after
use daily
CRITERIA:
1.
Vocational or Technical certificate or
diploma in related field
2.
Minimum 1 – 3 years in similar position in
international hotels
3.
Able to handle demanding workload
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
JOB TITLE: Hand Ironer
REPORT TO: Laundry Manager
LEVEL:
BASIC FUNCTION:
Responsible
of proper operation, cleaning and maintenance of the Pressing machines
DUTIES AND RESPONSIBILITIES:
1.
Cleans and checks pressing machines prior
the operation daily
2.
Separates the garments for appropriate
pressing
3.
Arranges express presser for urgent
garment
4.
Immediately corrects the quality are of
standard
5.
Checks and ensures the quality is of
standard
6.
Release the old water in the steam pipe
prior
7.
Turns on/ off steam values as specified
after use daily
CRITERIA:
1.
Vocational or Technical certificate or
diploma in related field
2.
Minimum 1 – 3 years in similar position in international
hotels
3.
Able to handle demanding workload
By signing below you are verifying you have read all of the
above and will abide by all points of the Job Description to the best of your
ability.
Accepted by: ______________________ Date: __________________
Approved by: ______________________ Date: __________________
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