Abbreviation Used In The Housekeeping Department

PURPOSE / POLICY:

a. TO ENSURE THAT ALL HOUSEKEEPING STAFF WILL UNDERSTAND WITH ABBREVIATIONS USED IN THE HOUSEKEEPING DEPARTMENT

b. HAVE ONE PERCEPTION AND FOLLOW UP IMMEDIATELY ANY REQUESTS RELATED TO THE ABBREVIATION USED.

c. TO AVOID MISUNDERSTANDING ON DAILY OPERATION

PROCEDURE:

ROOM STATUS DEFINITIONS

1. VACANT

Any room vacated by a guest that has been made-up (cleaned) and ready to be sold again is considered “vacant”.
- V Vacant
- VC Vacant Clean
- VD Vacant Dirty

- VCI Vacant Clean Inspected

2. OCCUPIED
A Room which is either physically occupied by a guest or bears a sign of such an occupied, such as luggage or toilet articles is considered “occupied”.

- OC Occupied clean

- OD Occupied Dirty

- ONL Occupied No Luggage

3. CHECK-OUT

A Room that is reported vacant from previous occupancy but still requires make-up, i.e., bed unmade, bathroom used, etc, is considered check-out.

- C/O 

4. SLEEP-OUT

A room which appears occupied without the bed having been slept-in. It will be the responsibility of the Housekeeping Department to inform the Front Desk of a “sleep-out”.

- S/O 

5. OUT OF ORDER

§ A room that is temporally put ”out of order” acknowledging an un-rentable condition such as “toilet clogged”, “bed broken”, etc.

§ Any “out of order” room must have identification as of the approximate length of time that the Room will be “out of order” and the reason. Priority must be given to have such a room back in order at the earliest convenience.

§ Daily, the Housekeeping Supervisor should run an “out of order” report and all rooms should be inspected, returning as many as possible.

- OO 

6. VERY IMPORTANT PERSON (VIP)

Any room indicated as a “VIP” Room requires special attention and any special “extras”

- VIP

7. SPECIAL ATTENTION
Any Room that requires special attention

- SA

8. DO NOT DISTURB

§ Any Room that has a “DND” or privacy light indicates that the guest does not wish to be disturbed.

§ Verify with the front desk the time of guest arrival or any known situation that may exist before calling directly the guest Room to see what time the guest would like housekeeping services.

§ In the case of Do Not Disturb sign, guests will not be contacted until 2 pm, at which time a phone call will be placed to the Room by a supervisor to determine the guest’s needs

§ If the phone is not answered the Room will be serviced. Please use judgment when breaking into a DND Room

§ If the guest’s personal items are scattered around the Room, this could indicate that the guest may not wish the Room to be cleaning

§ DO NOT assume that the guest has forgotten the DND and automatically services the Room.

§ The Room Attendant should consult with the Supervisor if they are unsure whether to proceed with the servicing of the Room.

9. OUT OF SERVICE: OS
10. DUE OUT: D/O
11. CHECK IN: C/I
12. DOUBLE LOCK ROOM: D/L
13. HONEYMOONER: HM
14. Guest Refuse Service: GRS
15. Returned Guest: RET
16. ASAP: As Soon As Possible
17. FOLLOW UP: F/U
18. NOT YET: N/Y
19. GENERAL CLEANING: GC
20. FOR YOUR INFO: FYI
21. INSPECTED: IS
22. DEPARTMENT:

FO : Front Office
HK : Housekeeping
ACCT:Accounting
A&G: Administrative and General
ENG: Engineering
FBS: Food and Beverage Service
FBP: Food and Beverage Product
HRD: Human Resources Department
SM : Sales and Marketing
BQT: Banquet
SEC: Security
SPA: Sanus Per Aquam (meaning health by or through water)
REC: Recreation