HOUSEKEEPING STANDARD SERVICE

	PURPOSE / POLICY :
	1.    ALL HOUSEKEEPING STAFF SHOULD FAMILIAR WITH ALL KIND SERVICES GIVEN BY HOUSEKEEPING DEPARTMENT TO THE GUEST  2.    EVERY STAFFS WILL AWARE AND EXCEED OUR GUEST EXPECTATIONS
	3.      ABLE TO GIVE RIGHT INFORMATION TO THE GUEST, OTHER EMPLOYEES IN OTHER DEPARTMENT.
	RELEVANT TO WHOM: All Section PROCEDURE:
	HOUSEKEEPING STANDARD SERVICES 1.TURNDOWN SERVICE a.         All occupied suites / VIP rooms must be provided with the bed    turn-down, drapes drawn or shutters closed, bedroom and bathroom cleaned and straightened as necessary, and terry changed or replaced if  used. The bottle must be topped up if any toiletry is more than half empty, such as shampoo.                                                            b.         Bed runner to be stored in an appropriate location. c.         The light on the telephone bedside table will be left on along with a night light in the bathroom. d.         The TV channel will not be changed in an occupied room. e.         The alarm clock angled to face the bed. f.          TV remote and guide placed on bedside table by phone. g.         TV cabinet in the living area to be opened. h.         Ice bucket to be refreshed and filled with ice. i.          Bathrobe to remain on bathroom hook.                j.          Guest toiletries should be neatly placed on a wash cloth, labels facing forward.                  k.         Waste baskets must be emptied and clean.                l.          Guest clothing and shoes to be tidied up. Guest clothing which is on the bed or floor will be neatly folded and placed on the bed or chair. Guest clothing left on other furniture will be neatly folded and left in place; shoes will be paired.  m.        Peels/Pits of fruit to be removed from amenity plate. 2. VALET SERVICE a.         Will be mark at check-in by the room escort. b.         All pressing items to be return on wooden hangers. c.         All men’s suits to be line with tissue paper in the sleeves after pressing or dry cleaning. Both trousers and jackets to be returning on the same hanger. d.         All ladies’ silk outfits to be returned on satin hangers with tissue paper lined into the sleeves.                 3.      LAUNDRY AND DRY CLEANING SERVICE a.      Will be marketed at check-in by the room escort b.      All guest items must be returned to the guest room by 6 p.m. if   collected before 10:00 AM c.      Laundry to be returning in wicker basket presentation with liner. d.      Remove all processing tags before packaging and delivering items to the room.                      4.      MINOR REPAIRS – CLOTHING Minor repairs and alteration on guest clothing must be made available to guests during the day and evening. At the discretion of the Housekeeping Supervisor, any major   alteration requested by guest will be charged. This will be made known to the guest before the work is done.                  5.     SHOESHINE SERVICE     a.     Our Resort provide complimentary shoeshine service available to guest 24 hours a day.      b.    “Thank you” notes should be personalized and handwritten for   those guests who leave a gratuity.                             c.    Shoes should be neatly arranged