Housekeeping Staff Reporting of Maintenance Requirement

STANDARD OPERATING PROCEDURES
Procedure Title	HK. STAFF REPORTING OF MAINTENANCE REQUIREMENTS	Procedures No. HK. 008
Division	Rooms	Revision No: n/a
Effective Date	January 4, 2013	Page: 1 of 2

PURPOSE / POLICY :	Maintenance items will be reported to Housekeeping supervisory staff daily.
	Guest room maintenance will be reported        immediately.
	Any defect items should be reported as soon as possible to HK. Office and write down on work order form then sent to engineering.
RELEVANT TO WHOM:	All Section
PROCEDURE:	1.    Advise Supervisor/Housekeeping office of        maintenance problem. 2.    Housekeeping Supervisor will then complete a         "Maintenance Request" slip/Work Order Form. 3.    Urgent requests will be phoned through to        Engineering. 4.  Upon commencement of maintenance work, Supervisors must check and advise touch-up cleaning as required. NOTE: Urgent maintenance requests must have a "Maintenance Request" slip / work order form completed and noted "Phone Confirmation."
This SOP need to be reviewed in January 2014

I Putu Arya Wari Gunawan- Exc.Housekeeper	Approved by General Manager
Date Issue	January 4, 2013