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STANDARD OPERATING
PROCEDURES
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Procedure
Title
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KNOCKING ON GUEST ROOM
DOORS
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Procedures
No.HK-010
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Division
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Rooms
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Revision No:
n/a
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Effective
Date
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January 4th,
2013
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Page: 1 of 2
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PURPOSE / POLICY :
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a.
To
educated all employee how to knock the door in polite manner.
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b. Knock on guest room doors in such a
smoothly to
ensure maximum privacy for guests, and
prevention of embarrassment to
employee.
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c.
When knocking the door, the guest feel
no
bothered.
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RELEVANT TO WHOM:
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All Section
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PROCEDURE:
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1. Using the knuckles of your hand, knock
emphatically 3 times.
2. Wait for response.
3. Knock again.
4. Listen for a reply.
If
there is no answer:
Enter
room slowly, announcing yourself, 'Housekeeping
1. If
the guest is asleep or in the bathroom, leave the room quietly and lock the
door.
2. If
the guest is awake but is dressing, say, 'Excuse me' leave the room and lock
the door.
3. If
the guest is awake and dressed, say, 'Excuse me, would you like your room
serviced?'
If
the guest answers:
Identify
yourself, say, 'Housekeeping, would you like your room serviced?'
If
there is a 'DO NOT DISTURB' sign on the door, do not approach the room. Make note of the Do Not Disturb sign on
your work sheet, and report the room to your Supervisor. (See separate
directions for DO NOT DISTURB AND DOUBLE LOCKED ROOMS)
Should
you be servicing a room, and the guest returns always offer to leave the room
and return later.
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This
SOP need to be reviewed in January 2014
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  Prepared by
I
Putu Arya Wari Gunawan-
Exc.Housekeeper
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Approved by
General Manager
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Date Issue
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January 4th,
2013
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