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STANDARD OPERATING
PROCEDURES
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Procedure
Title
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UNDERSTAND FUNCTION OF TURN DOWN SERVICE
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Procedures
No.HK-013
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Division
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Rooms
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Revision No:
n/a
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Effective
Date
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January 4,
2013
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Page: 1 of 2
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PURPOSE / POLICY :
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a.
All
occupied room (Suites, Villas and VIP) should have evening turn down service.
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b.
Make
sure that all room amenities are complete.
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c.
Know
how to turn-down service by priorities
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RELEVANT TO WHOM:
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All Section
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PROCEDURE:
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- Turn-downs are basically the refreshing of the
hotel
rooms for the guest during the evening
period.
- Bathroom linen is renewed.
- Bedspread/bed runner is removed from the
bed and placed in the wardrobe.
- An amenity is left on the pillow and
goodnight
chocolate and breakfast menu.
- Curtains are drawn
- The bedside light is left on with soft
music left on
low, on station.
- All crockery/ashtrays are cleaned.
- Rubbish bins are emptied.
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This
SOP need to be reviewed in January 2014
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  Prepared by
I
Putu Arya Wari Gunawan-
Exc.Housekeeper
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Approved by
General Manager
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Date Issue
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January 4,
2013
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